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FAQ's
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Where do you ship from?All 555 Essential orders ship from our studio in Atlanta, GA. Domestic U.S. orders typically arrive within 5–8 business days.
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Do you offer worldwide shipping?Yes! We offer international shipping to most countries. Shipping costs will be calculated at checkout.
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What is your return policy?We accept returns on unused items within 7 days of delivery. Please see our Returns page for full details.
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How do I care for my transparent leather bag?Store your bag in its dust cover when not in use. Wipe with a soft cloth — avoid harsh chemicals or prolonged sun exposure. The bag will get the 'worn' look over time, as it is meant to bring character to the bag.
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Are the bags real leather and real fur?Yes — our bags are made with genuine leather and high-quality transparent materials. We prioritize craftsmanship and durability. Our fur is also real (it is dyed-- but it is in fact, real)!
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Is my payment information secure?Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and financial data.
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Can I cancel or change my order after placing it?If your order hasn’t been processed yet, you can contact us to request changes. Once shipped, cancellations aren’t possible.
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How do I contact customer support?You can reach us anytime via our Contact Us page or email us at: support@555essential.com — we respond within 24 hours.
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